Jones/NCTI now offers three instructor-led training solutions for VoIP through its Professional Services Division. Training can be delivered to one site or multiple sites as needed. The curriculum can also be customized to include your company’s procedures, processes, and equipment.

 

Cable industry managers and executives get an in-depth look at voice services and technologies, the regulatory and competitive climate, and the business case for VoIP. It is appropriate for anyone from supervisor through senior management in both technical and non-technical operations.

 

This training provides a call center perspective on voice service and how its delivery differs from video and high speed Internet. It also teaches the fundamentals of VoIP technology, outlines how a VoIP installation is made, and discusses the regulatory and competitive climate. In addition, it examines account management and billing system issues customer care agents will encounter when handling VoIP customers.

 

VoIP Installation and Repair takes technical personnel through VoIP in a step-by-step and comprehensive manner, educating the learner in the theory and practice of implementing MTA/EMTA, twisted-pair inside wiring, and applicable troubleshooting techniques. Included in this option is incorporation of your VoIP equipment and procedures and hands-on sessions to help your employees put learning into practice.

 

For more information on these VoIP classroom solutions, please contact Jones/NCTI’s Professional Services Division at (303) 209-1353 or via e-mail at professionalservices@jonesncti.com.