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  Customer Service Through Troubleshooting Jones/NCTI  
  Digital Voice Customer Care: Overview Jones/NCTI  
  Excellence in Customer Service Jones/NCTI 860  
  Cable Network Overview powered by VALT Jones/NCTI  
  Delivering Cable Services Jones/NCTI  
  Basic Broadband Troubleshooting Jones/NCTI 840  
  Basic Broadband Troubleshooting Minicourse Jones/NCTI 841  
  High-Speed Data Customer Service Jones/NCTI 865  
  High-Speed Data Customer Service - online version Jones/NCTI 865  
  Advanced High-Speed Data Customer Service Jones/NCTI 875  
  Operations Center Technical Support I Jones/NCTI 890  
  Operations Center Technical Support II Jones/NCTI 891  
  Operations Center Technical Support III Jones/NCTI 892  
  Fundamental Selling Skills Jones/NCTI  
  Selling Against DBS Providers Jones/NCTI  
  Selling Against DSL Providers Jones/NCTI  
  Selling Digital Cable Jones/NCTI  
  Selling Digital Voice Services Jones/NCTI  
  Selling High-Definition Television Jones/NCTI  
  Selling High-Speed Internet Jones/NCTI  
  Selling Personal Video Recorder Jones/NCTI  
  Selling Video On Demand Jones/NCTI  
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