Course Description
This is an online course.           
Important:  Course Policy  
 

The Customer Service through Troubleshooting course takes your customer service representatives right into the customer’s home to help them solve technical problems. Armed with a solid understanding of how systems operate and common problems/solutions, your CSRs can resolve 80% of all troubleshooting calls in the home with the first call. With the knowledge gained from Customer Service through Troubleshooting, the need for expensive truck rolls can be eliminated. This program was developed based on case studies from leading industry troubleshooters and features easy-to-follow explanations of technical situations. It’s a great course for new employees or an informationpacked refresher for experienced personnel.