This course comes in a paper-based format. 
This manual addresses the knowledge needed to successfully install, troubleshoot, and resolve customer issues for a typical service provider’s business services in accordance with local procedures and practices. Students should review this material before taking the Business Services assessment. In today’s highly competitive marketplace businesses of all sizes are taking advantage of a broad spectrum of services available to enhance business operations and improve customer service. Students completing this course will be well prepared with the ability to explain the features of a typical service provider’s business television product, explain the benefits, features and equipment options of Business Internet and describe the business services available for large businesses. Learning this material coupled with previous knowledge and experience should provide a strong foundation for a successful Business Services installation.
This training will focus on giving you the knowledge and confidence to discuss the following aspects of Business Services:
- Describe the function and use of customer owned equipment that interfaces with a likely service provider’s equipment
- Describe network terminology and processes
- Analyze and diagram the installation of business network configurations.
- Define VPN and describe how a VPN works.
- With limited supervision, install and troubleshoot business voice service for small businesses in accordance with local procedures and practices.
- Diagram an IP Network, given an RF diagram.
- Analyze troubleshooting scenarios in order to determine the cause and potential solution of a given business customer problem.
- Explain the purpose of a service order agreement between a likely service provider and a business customer.
- Describe the steps and key information required in order to conduct a business site survey.
- Identify NEC areas of application in a business environment, explaining the potential risks of each.
- Describe the process for leading an effective installation.
In addition, you will be able to assist other technicians installing and servicing Business Services.
