Customer Service for Technicians, the only course of its kind created specifically for the communications industry, is a thorough guide for helping service technicians deliver the highest levels of customer service. Designed to provide technicians with tools they can use immediately, the course covers the entire spectrum of customer service-related issues: common service problems and resolution, proper communication techniques, customer account management, retention and loyalty, selling services, stress management, customer education, and understanding advanced communication competition.


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