Building upon the knowledge gained in Jones/NCTI's High-Speed Data Customer Service course. The course provides the industry's most in-depth and thorough training for customer contact personnel regarding cable modems, computer systems, and troubleshooting of personal computers. Lessons cover the boot process, software, the system board, memory management, floppy and hard drives, input/output devices, return path fundamentals, and data communications overview. Additionally, the curriculum explores and compares the technology related to wide area networks and broadband access, including packet switching, frame relay, SMDS, ISDN, SONET, and ATM.



TO ORDER THIS PRODUCT:
CALL: (303) 797-9393 
EMAIL:  sales@jonesncti.com