This course teaches key technical skills and knowledge needed to allow network operations center personnel to quickly identify customer and network issues, isolate network difficulties, and provide troubleshooting solutions. Specifically, Operations Center Technical Support I focuses on maintaining network reliability for advanced services, such as digital video, telephony, and high-speed data via cable modems. The course also provides a basic understanding of voice and data networks as well as a cable system overview. The recommended prerequisite for this course is Jones/NCTI's Understanding Broadband Technology.


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