Operations Center Technical Support II provides key technical skills and knowledge that allow network operations center personnel to quickly identify customer and network issues, perform troubleshooting to isolate the issue and direct the fix. This course specifically focuses on maintaining network reliability of video signals in the installed customer drop portion of the network, and troubleshooting customer premises equipment. The DC electronic theory provides the foundation for understanding decibels, signal leakage detection and troubleshooting techniques. A basic mathematics review helps the student with equations and formulas relating to basic electronic theory and signal level. Also covered are topics on the features, components, care, maintenance, and use of signal level meters and signal leakage detectors, providing essential information for troubleshooting customer premises problems. The course concludes with basic characteristics and functions of line extender amplifiers used in the feeder distrubution portion of the network. The recommended prerequisite for this course is Jones/NCTI’s Operations Center Technical Support I course.


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