This course provides an invaluable and unparalleled base of knowledge of high-speed data services, equipment, operations, and troubleshooting. Of particular value is the extensive information regarding the cable modems and personal computer hardware and software used in high-speed data services. The course also provides an understanding of data networking, the Internet and how cable modems interface with it, TCP/IP and the Open Systems Interconnection model, cable modem termination systems, and the return path's effect on high-speed data service. Personnel completing this course will be uniquely qualified to provide immediate and effective customer support for high-speed data services.



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