1.0  Course Return Policy

1.1   Jones/NCTI Courses and Course Material Return Policy

1.1.1  Application:

This return policy applies to any Jones/NCTI course or associated course material involving assessments and course expiration dates.  This refund policy does not apply to associated course material independent of courses, or to Web Classroom courses and associated materials.

1.1.2  Policy:

Any unused Jones/NCTI course and associated course material in resalable condition (determined by Jones/NCTI) may be returned, at customer expense, to Jones/NCTI within 30 days of original enrollment/sale date for a refund.  A $75.00 restocking/handling fee will be charged   All course materials originally shipped with the course must be returned, including VHS tapes and CD-ROMs.  

If the returned course and course material is not in resalable condition or in the case of a course textbook is returned past the 30 day period; a 50% fee will be deducted from the refunded amount.  Jones/NCTI may or may not accept returns past the 30-day period at its discretion. No courses or associated materials will be accepted for return more than one year from the original shipping date.

No refunds will be issued for course material or courses that have been used (defined as any assessments submitted for grading), completed or  expired courses and associated course materials. 

1.2  Jones/NCTI Products and Publications Return Policy

1.2.1  Application:  

This return policy applies to any product or publication purchased from Jones/NCTI not involving assessments or expiration dates.   It does not apply to textbook or other published materials associated with a Jones/NCTI course.  

1.2.2  Policy:

Any unused Jones/NCTI product or publication (determined by Jones/NCTI) may be returned, at customer expense, to Jones/NCTI within 30 days of original sale date for a refund.  A $75.00 restocking/handling fee will be charged.  Products and publications will NOT be accepted for refund past the 30 day period.

 
To return your purchase, please contact Jones/NCTI's Client Services Department at (303) 797-9393.