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Attend The Broadband Industry's Only
Call Center-Specific Gathering

Want to know how other call centers, divisions, and companies are addressing their call center issues? Jones/NCTI's Call Center Roundtables are the only events in the industry where call center professionals can discuss with their peers the issues affecting the broadband call center environment. Past attendees to these management-level Roundtables have included:

Executive Vice President of Customer Service Vice Presidents of Customer Service Vice Presidents of Learning and Development Directors of Customer Care Director of Process Improvement Director of Inbound Sales and Billing Director of Client Care Customer Service Managers Manager of Educational Development

"The roundtable offered me an unprecedented opportunity to brainstorm with professionals across multiple disciplines, operations and MSO's on timely and critical issues seen in our industry today."

Darlene Stapleton
Director, Customer Care
Time Warner Cable — Denver, CO

The Roundtables bring together management and executives from call centers both large and small representing companies such as Comcast, Adelphia, Time Warner, Charter, Cox, Bright House Networks, Millennium Digital Media, Insight, and Wehco Communications.

Attendees discuss challenges, success stories, case studies, and best practices on a wide range of broadband call center issues; past topics have included:


Call routing practices Revenue strategies Work groups and center structure Job competencies		Metrics and goals Workforce development Technology Operational, customer facing, and industry challenges

"The Call Center Roundtable was extremely informative and a great way to meet and discuss issues with other industry professionals. I am grateful that NCTI provides such a platform for call centers to share their challenges, ideas, and successes. Thank you very much."

Marilyn Haynes
Customer Service Manager
Adelphia Communications — Ontario, California

"Running a call center requires a great deal of juggling every day. Things change as quickly as the day. It was great to share some of these things with other call center people in the industry who really understood. Great ideas were shared without any hesitation. I would most definitely attend and I'd encourage others to consider participating."

Sherry Udvare
Senior Director of Customer Service
Time Warner — Milwaukee, Wisconsin

I Want To Get Involved:

For more information on attending this Roundtable, please submit the following information and Jones/NCTI will be in touch with you.


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"The Call Center Roundtable was a great forum for call center management to share business practices, common threats, and ultimately learn from a peer-to-peer perspective. To know that NCTI can be a resource for us in these areas will help us achieve the level of excellence we desire. "

Shenetha R. Howland
Account Service Manager
Cox Communications, Inc. — Tyler, Texas