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are new to Jones/NCTI and want to know how we can help you
want to receive information on our program, services, or courses
have questions regarding a particular program, services, or course Jones/NCTI offers
have questions about pricing
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Please send information about the following products and/or services (more than one can be selected):
Technical Courses:
Workforce Tools:
Quick Start Installer
AcSelleration® Series
Installer
LogiCall Decision Tools
Customer Service for Technicians
Techsellence
Broadband Digital Installer
Customer Management and Support Courses:
Troubleshooting Advanced Services
Excellence In Customer Service
Computer & Broadband Modems
Cable Network Overview
IP Voice
Delivering Cable Services
General Safety
Customer Service Through Troubleshooting
Installer Technician
Basic Broadband Troubleshooting
Service Technician
High-Speed Data Customer Service
Return Path Operations
Advanced High-Speed Data Customer Service
System Technician
Operations Center Technical Support I
Fiber Installation and Activation
Operations Center Technical Support II
Fiber Testing and Maintenance
Operations Center Technical Support III
Advanced Technician
Digital Voice Customer Care: Overview
Broadband HFC Network Testing & Measurements
Fundamental Selling Skills
Introduction to Networking: Home and Peer-to-Peer Networks
Selling Against DBS Providers
Internetworking with TCP/IP
Selling Against DSL Providers
Introduction to Networking: Wireless
Selling High Definition Television
Introduction to Networking: Local Area Networks
Selling Video On-Demand
Introduction to Networking: Wide Area Networks
Selling Personal Video Recorders
Telephone Home Wiring
Selling VoIP and Digital Voice Services
Consumer Digital Electronics
Selling Digital Cable
Understanding Voice and Data Networks
Selling High Speed Internet
Exploring Wireless Technologies
High Speed Data Installation
General Education Courses:
Computer Keyboarding
Introduction to PC Applications
Jones/NCTI Services:
Stress Management
Product Training and Support
Business Communication Skills
Skills Assessment
Effective Supervision
Career Path Consulting
Introduction to Business
Organizational Sturcture Consulting
Introduction to Marketing
Metrics and ROI Development
Principles of Management
Program Assessment Audits
Business Law & the Legal Environment
Training Curriculum Development
Training Program Integration
Other Jones/NCTI Products:
Instructor-Led Training
English-Spanish/Spanish-English Illustrated Cable TV Dictionary
E-Learning Conversion and Development
Satellite Calculations Handbook
Pre- and Post-Testing Development and Hosting
College Programs
Information Tool Development
Learning Management Systems Services
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