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University Program: Frequently Asked Questions
 
 

 
If you have additional questions, please contact Jones/NCTI Student Services or
Jones/NCTI University Program at (303)797-9393 or email collegeprogram@jonesncti.com.
 
 
 
 
General Information
Who is eligible to participate in the University Program?
Anyone in the broadband industry is eligible to participate in the University Program.
 
What degree and certificate options does Jones/NCTI provide?
Jones/NCTI offers two associate's degrees and eleven certificates for technical, customer service, marketing, and management personnel:
 
 
How do I know what is the right Jones/NCTI university program option for me?
The first step is to obtain a college program brochure for details on courses and credits required. Read the degree and certificate descriptions to determine the right one for you, then take the courses for that certificate or degree.
Once you decide on a course, you can mail a completed course enrollment form with your payment to:
Jones/NCTI
9697 East Mineral Avenue
Centennial, CO 80112
OR
Fax to (303) 797-9394
Jones/NCTI will send course materials within 24 hours of receiving payment.
 
What is Arapahoe Community College (ACC)?
Arapahoe Community College is a comprehensive and fully accredited community college. ACC is NCTI's partner in education. NCTI and ACC have designed an accredited distance-learning program that matches a degreed education with career training. NCTI and ACC jointly develop general education courses, and ACC accredits NCTI courses, issues transcripts, and awards certificate and degree diplomas to NCTI students. You can visit ACC's Web site at www.arapahoe.edu.
 
Can I pursue my bachelor's degree through Jones/NCTI?
Yes, Jones/NCTI also provides access to bachelor's and master's degrees through its sister company, Jones International University® (JIU®), a fully online, accredited university. Jones/NCTI students can be admitted to JIU with a completed Associate of General Studies (AGS) degree, or transfer existing credits prior to completing the AGS. JIU's degree programs cover business communication, education, and business administration, each with multiple areas of specialization, as follows:
  • Bachelor of Business Administration
  • Bachelor of Arts in Business Communication
  • Master of Business Administration (MBA)
  • Master of Arts in Business Communication
  • Master of Education
Once students have been awarded their undergraduate degrees, they are able to seamlessly matriculate into the JIU graduate degree program of their choice. For more information on JIU's undergraduate and graduate degree programs, please visit JIU's website.
 
Each college has different college transfer guides, and it is the student's responsibility to understand and follow them.
 
Who can I talk to about the Jones/NCTI university program?
For information about the college program, degree requirements, transcripts, and college credits, contact Jones/NCTI University Program - (303) 797-9393 or send an email to collegeprogram@jonesncti.com.
 
Who can I talk to about ACC questions?
If you have specific questions about ACC, contact Mary O’Sullivan at (303) 734-3705 or send an email to mary.o'sullivan@arapahoe.edu .
 
College Credit
How do I earn college credit for my Jones/NCTI courses?
In January 1998, NCTI and Arapahoe Community College (ACC) entered into a partnership that allows broadband cable industry employees to receive college credits for NCTI courses When you complete an accredited Jones/NCTI course, you automatically earn credit at ACC. If you completed an approved Jones/NCTI course before 1998, your previous credit is also transferred to ACC upon completion of a new course. To see which Joens/ NCTI courses are approved for college credit, please visit the Degrees and Certificates section. Any courses required for any degrees or certificates earn college credit.
 
Which Jones/NCTI courses receive college credit, and how many college credits do I have?
 
Course Name
Credits
Technical courses
 
3
3
3
3
3
3
3
3
4
4
4
2
2
4
3
Customer Management and Support
 
3
1
3
3
2
3
General Education
 
1
3
3
3
3
3
3
3
3

You can check the number of college credits you've earned by accessing your student records through ACC. To log on, use your ACC student ID number (known as your S#, not your social security number) and your six-digit birthday (mm/dd/yy) as your personal identification number (PIN). If you experience any difficulties accessing your records, you may contact ACC Admissions and Records office at (303) 797-5624 for assistance.

 
Which credit requirements do I need to follow?
Occasionally, degree requirements change. You will be allowed, however, to go by the requirements listed in any catalog published while you were a student, with the following conditions:
You must select from a catalog that contains your program
You cannot combine catalogs
If you left ACC and returned more than a year later, you may only select from catalogs
    in effect after your re-admittance
You cannot use a catalog more than six years old at the time of your graduation.
If you have been continuously active (completed at least one credit-approved course per year) since:
June 1, 2007, use the 2007-2008 Catalog (PDF)
June 1, 2006, use the 2006-2007 Catalog (PDF)
June 1, 2005, use the 2005-2006 Catalog (PDF)
June 1, 2004, use the 2004-2005 Catalog (PDF)
June 1, 2003, use the 2003-2004 Catalog (PDF)
June 1, 2002, use the 2002-2003 Catalog (PDF)
 
Registration
How do I register for Jones/NCTI courses?
To register for Jones/NCTI courses, please send a completed course enrollment form, with your payment to:
Jones/NCTI
9697 East Mineral Avenue
Centennial, CO 80112
OR
Fax to (303) 797-9394
If you have any questions about registering, or would like to request an enrollment form, please contact us at (303) 797-9393 or by email at collegeprogram@jonesncti.com.
 
Which ACC courses do I need to complete for my associate's degree?
Please visit Degrees and Certificates for further information. The courses listed in black are courses that are not available through NCTI. These courses are available online from Arapahoe Community College.
 
I am taking (PC Applications XP & 2003, Business Communications, Stress Management) where are my lessons on the NCTI website?
Your course is actually hosted on ACC's website called WebCT. These courses are four months in length, and weekly assignments are required. The courses interact with instructors and are not self-paced. Extensions are not allowed.
To view more information about WebCT, please check out ACC's web site. Click on Online learning for more information regarding browser requirements, orientation and log in information
 
How do I register for ACC courses?
Many of the General Education requirements are available through Jones/NCTI.  For ACC specific courses, please see below:
1. From the home page, www.arapahoe.edu, Click on this link: MyCommunity EDUCATION
to access the system (the ED System).
2. Enter your User ID.
— Your User ID is your S#.
— Your User ID is not your Social Security number.
3. The password (PIN) for the first time you access the system will be your six–digit birthday entered in the MMDDYY format.
— Enter your PIN in the birth date MMDDYY format.
— For example, May 16, 1986 would be 051686.
— If you have logged into the system before, your PIN is the six–digit number/letter you created.
— Now select the Login button.
4. On the MAIN MENU screen, select STUDENT
— Then on the STUDENT MENU screen, select REGISTRATION MENU.
5. To register for and look up courses, select ADD OR DROP CLASSES.
— Select the term you want to register for from the drop-down menu; for example: COMMUNITY COLLEGE SUMMER 2007or COMMUNITY COLLEGE FALL 2007.
— You are now on the ADD OR DROP CLASSES screen.
6. If you know the CRN (the Course Reference Number, formerly known as the call number) for a course, you may enter the CRNs in the ADD CLASSES WORKSHEET section of this screen.
— After you enter the CRNs for the classes you want, select the SUBMIT CHANGES button to register for these classes.
7. If you do not have the CRNs and/or need to look up courses, select the CLASS SEARCH button at the bottom of the screen, below the ADD CLASSES WORKSHEET section.
8. In the SEARCH BY SCHOOL drop-down menu, select ARAPAHOE COMMUNITY COLLEGE, then select the SUBMIT button.
— Select the term you want to register for from the drop-down TERM menu; for example: COMMUNITY COLLEGE SUMMER 2007or COMMUNITY COLLEGE FALL 2007, then select the SUBMIT button.
9. On the LOOK UP CLASSES SCREEN, select the information for the class you want, for example SUBJECT: Biology and Course Number: 090.
— Select the CLASS SEARCH button at the bottom of the screen.
10. Select the box in front of the Course Reference Number (CRN) and select the ADD TO WORKSHEET button.
— You must register for one course at a time if you are searching for courses.
— Repeat the process for looking up and selecting checkboxes for the classes you want.
— When you are done, select the SUBMIT CHANGES button at the bottom of the screen to register for these classes.
11. Remember that you MUST select the REGISTER button when you use CRNs to select classes, or select the SUBMIT CHANGES button when you look up classes, to officially register.
12. Click on RETURN TO MENU at the top of the screen to look at your complete schedule and confirm it is accurate.
— Print a SCHEDULE OF CLASSES to make sure you have a copy for your records.
13. When you are reviewing your schedule, if you need to drop a course, select DROP WEB from the drop-down menu under the ACTION button.
— Next select the SUBMIT CHANGES button.
— Print a SCHEDULE OF CLASSES to make sure you have a copy for your records.
Please call the Admissions and Records department at 303.797.5621 if you experience any difficulty registering for classess.
 
How do I buy my books for ACC online courses?
You can buy your books through the ACC bookstore in person or ACC bookstore online. To buy books in person, go to the ACC Bookstore located at:
ACC Bookstore
5900 South Santa Fe Drive
Littleton, CO 80160
To purchase your books online:
2. Click on: Find your bookstore
3. Click on: Colorado
4. Click on: Arapahoe Community College
5. Under Books, click on “Go”
6. Under Textbooks, click on “Go”
7. Under Select Your Program, click on “Arapahoe”
8. Click on: Select your term (Fall, Spring, Summer)
9. Click on: Department (ie., MAT 121 - MAT)
10. Click on: Select your course (ie., MAT 121 = 121)
11. Click on: Select your section
12. It will provide your book ordering information and pricing. Contact the bookstore with any questions at (303)797-5998 or accbookstore@arapahoe.edu
 
Transfer
Can I transfer my Jones/NCTI courses to another institution?
Yes, in most cases, you can transfer your Jones/NCTI/ACC courses from ACC to another institution. However, the courses that are accepted and the number of credits granted is ultimately decided by the receiving school. ACC is accredited by the North Central Association of Colleges and Schools, so most colleges and universities will acknowledge NCTI/ACC credits. To transfer your courses to another institution, you will need to obtain an official transcript from ACC by completing an ACC transcript request form. If you completed your NCTI courses prior to 1998 only, please complete an Jones/NCTI transcript request form.
Prior to pursuing a college certificate or degree, Jones/NCTI strongly recommends you read the transfer policies and procedures for any institution that you are involving in the transfer of college credits, including Arapahoe Community College. Each college has different transfer guidelines, and it is student’s responsibility to understand and follow them.
 
Where do I get my transcripts?
Your transcripts can be issued either by Jones/NCTI or ACC. If you are transferring your Jones/NCTI courses to a specific college, and have completed a credit-approved NCTI course after 1998, it is best to obtain a transcript from ACC.
To obtain an ACC transcript, you may submit your request online through ACC's Web site.
  • Click on “Apply & Register”
  • Click on “Transcripts”
You may complete an ACC transcript request form and send it to:
Admissions and Records
Arapahoe Community College
P.O. Box 9002
Littleton, CO 80160-9002
OR
Fax a request to (303) 797-5970
If you completed all your NCTI courses prior to 1998, you will not be able to obtain ACC transcripts, but can request a Jones/NCTI transcript.
To obtain an Jones/NCTI transcript, complete an an Jones/NCTI transcript request form and send it along with your payment of $10.00 to:
Jones/NCTI University Program
9697 East Mineral Avenue
Centennial, CO 80112
You can also access free unofficial copies of your records at anytime through either Jones/NCTI Online or ACC Student Records.
Please allow one week for processing Jones/NCTI or ACC transcript requests.
 
Can I transfer courses from another institution and apply them to my Jones/NCTI degree or certificates?
Yes, you can transfer courses from another institution toward your Jones/NCTI/ACC degree or certificates, but only if your student status is active. You need to have the institution send your official transcripts to:
Arapahoe Community College
Attn: Admissions
5900 South Santa Fe Dr.
Littleton, CO 80160
ACC will evaluate your transcript and will inform you about their decision in approximately eight to ten weeks. It is not guaranteed that any or all of your courses will be accepted.
Prior to pursuing a college certificate or degree, Jones/NCTI strongly recommends you read the transfer policies and procedures for any institution that you are involving in the transfer of college credits, including Arapahoe Community College. Each college has different transfer guidelines, and it is student’s responsibility to understand and follow them.
 
Graduation
How do I obtain my diploma after completing my certificate and/or degree requirements?
NCTI students who complete their college degree or certificate requirements are eligible to receive college diplomas, issued by Arapahoe Community College (ACC), at the end of the summer, winter, and spring semesters. Students who complete degrees or certificates are also eligible to participate in ACC's graduation ceremony.
Students are responsible for sending the graduation application to ACC.
ACC encourages you to file your graduation application the semester before you plan to graduate. The graduation application must be filled out completely and submitted with $25 payable to Arapahoe Community College by the appropriate dateline date:
 
Summer Semester:
April 1
Fall Semester:
July 1
Spring Semester:
Nov. 1
 
To receive your diploma, please be sure to submit a completed graduation application both to:
 
Summer Semester:
April 1
Fall Semester:
July 1
Spring Semester:
Nov. 1
 
To receive your diploma, please be sure to submit a completed graduation application both to:
 
Arapahoe Community College
 
Jones/NCTI
Cashier's Office
Arapahoe Community College
P.O. Box 9002
Littleton, CO 80160-9002

OR
Fax application to:
(303) 797-5973
 
Fax a copy of the form to:
(303) 797-9394
 
If the graduation application is received by the above deadlines, ACC will send the certificate or diploma at the end of each semester.
 
How do I participate in the ACC graduation ceremony?
The graduation ceremony is held every year at ACC in Littleton, Colo., about twelve miles from Jones/NCTI. All Jones/NCTI students graduating during the academic year are welcome to attend this graduation. To participate in the ceremony, students need to submit applications for graduation before the appropriate deadline (above), and submit a commencement participation form to ACC by the appropriate deadline.
 
Miscellaneous
How do I access my records?
You can access your records through either Jones/NCTI or ACC.
Access to Student Records through Jones/NCTI:
Information on how to access the records is provided through www.nctionline.com. To log on, use your social security number as student number and your birthday as your password (entered as mmddyy, including all zeros). If you experience difficulties, you can contact an Jones/NCTI Client Services representative at (303) 797-9393.
Access to Student Records through ACC:
Students can access their records though ACC Student Records as well.
To log on, use your ACC student ID number (known as your S#, not your social security number) and your six-digit birthday (mm/dd/yy) as your personal identification number (PIN). If you experience any difficulties accessing your records, you may contact ACC Admissions and Records office at (303) 797-5624 for assistance.
How do I get my Student ID number (my S#)? If you do not know your S#, e-mail the Admissions and Records Office at admissions@arapahoe.edu with the following information:
  • Full Name (first, middle, last)
  • Date of birth
  • Address and telephone number
ACC will e-mail your S# to you after they receive and confirm this information.