Due to delivery methods and college credit, certain Jones/NCTI courses have specific requirements and policies. Please click on the course of interest below to get detailed information regarding those requirements and policies. If you have any questions regarding specific course policy or requirements please contact Jones/NCTI Customer Care by phone at (303) 797 9393, or by email at customercare@jonesncti.com.
The following information pertains to these courses:
| Installer Basics | Internetworking with TCP/IP * |
| Broadband Digital Installer | Introduction to Networking: Wide Area Networks * |
| Troubleshooting Advanced Services | Introduction to Networking: Local Area Networks * |
| Computer and Broadband Modems | High-Speed Data Customer Service |
| Return Path Operations | Advanced High-Speed Data Customer Service |
| Introduction to Networking: Home and Peer-to-Peer Networks* |
Introduction to Business * |
| Principles of Management * | |
* This is a blended-delivery course, including both online and textbook activities.
System Requirements:
Jones/NCTI recommends the following system configuration:
PC compatible operating
system only: Windows 95/NT or later Web Browser: Microsoft Internet Explorer version 4.0 or later Screen
Resolution:1024 (width) x 768 (height) pixels (minimum) Internet
Connection: 56.6 K or fasterPlug-ins:
These courses require the use of plug-ins for text
files, sound, video, and animation.
The courses will run without these plug-ins, but without the full multimedia experience. Please make sure you have the following:
Animations and some Interactive Exercises require the Shockwave 8 (or later) & Flash 4 (or later) Players for Windows 95/98/NT/2000/XP plug-in, available for free at http://www.macromedia.com/shockwave/download/director/completion.html Adobe
Acrobat T is necessary to view and print some files that are available
in the courses offered. The Acrobat Reader is available for free at http://www.adobe.com/products/acrobat/readstep.html.
Just follow the step-by-step instructions. iPIX images require the iPIX plug-in, available for free at http://www.ipix.com/download.html. At this time, only the Office Safety course requires the iPIX plug-in.Javascript:
You must have JavaScript enabled on your computer to see the information on our Web site.
Please check with your Browser Help pages to configure your computer to enable JavaScript.
Cookies:
Our courses require that you accept cookies on your computer. Please check with your
Browser's Help pages to configure your computer to enable cookies.
The following information pertains to:
|
Techsellence General Safety IP Voice Digital Voice Customer Care: Overview Customer Service Through Troubleshooting |
Extension and Reactivation Limitations:
This course will expire 90 days from your enrollment date. There are no extensions, reactivations or final exam grace periods for this course. If you wait until the last day of the course to take your final exam and you fail, you will not be
able to pass the course.
Course Length:
Although you have 90 days to complete the course, we estimate that the course can be completed in approximately 16 hours.
Chapter Tests:
You can take the chapter tests as many times as you like; however, once the final exam is accessed, the last score on each chapter test will be recorded as part of your overall grade.
Viewing your course progress:
You can view your progress by clicking the Grade Book icon on the left-hand side of the course player.Final Exam:
Once you have completed all chapter tests with a 70% average overall, you will be eligible to take your final exam. Your training coordinator will receive an access code to your
final exam via email within 48 hours of submitting all chapter tests.
The final exam questions are randomly generated from a larger pool of questions. These questions cover materials in each chapter, plus the Job Aids.
If you fail the final exam you will have the option of taking it one additional time. However, you must wait 24 hours before the retake will be available.
Determining your overall score:
Your overall score is determined by both your chapter test scores and your final exam score. The chapter tests account for 50% of the overall score and the final exam is the remaining 50%
of your final score.
In order to pass the course and receive a Jones/NCTI certificate of completion, you must average at least 70% cumulatively on the chapter tests and 70% on your final exam.
The following information pertains to:
| Fundamental Selling Skills | Selling Against DBS Providers; |
| Selling Against DSL Providers | Selling Digital Cable |
| Selling High Speed Internet | Selling VoIP and Digital Voice Services |
| Selling High Definition Television | Selling Video On-Demands |
| Selling Personal Video Recorderst |
Transfer and Extension Limitations:
There are no extensions, reactivations or final exam grace periods for these courses. The course will expire within 4 months of enrollment.System Requirements:
Jones/NCTI recommends the following system configuration:
PC compatible operating system only: Windows 95/NT or later. Web Browser: Microsoft Internet Explorer or Netscape version 5.0 or later. Screen Resolution: 800 (width) x 60 (height) pixels minimum requirement, but higher resolutions are recommended especially when viewing the AcSELLeration Series™ console. Internet Connection: 56.6 Kbps required, but high-speed connection highly recommended.Plug-ins:
These courses require the use of plug-ins for some text files, sound, video, and animation. The courses will function without some of the plug-ins, but without the full multimedia experience. Please make sure you have the following:
The AcSELLeration Series™ player, as well as some Animations and Interactive Exercises throughout the courseware, requires the Flash Player Version 7.0 (or later) plug-in for Windows 98/NT/2000/XP, which is available for free at - http://www.macromedia.com/shockwave/download/director/completion.html Acrobat Reader is necessary to view and print some files that are provided along with the AcSELLeration Series™ courses. The Acrobat Reader is available for free at - http://www.adobe.com/products/acrobat/readstep.html. Just follow the step-by-step instructions.JavaScript:
You must have JavaScript enabled on your computer to see the AcSELLeration Series™ console information on our Web site. Please check with your Browser Help pages to configure your computer to enable JavaScript.
The following information pertains to:
| Computer Keyboarding |
This course takes place in an online classroom and may include homework activities and assignments.
Transfer and Extension Limitations:
This course cannot be transferred from student to student. There are no extensions or final exam grace periods for this course. The course will expire within 4 months of enrollment. During this period students must complete all tutorials and assignments.
System Requirements:
The system requirements for Computer Keyboarding are as follows:
233 Mhz Pentium II or compatible processor 32MB of RAM (64MB recommended, required for Windows 2000 and XP) 4X speed CD-ROM SoundBlaster compatible sound card 800 x 600 graphics with 16 -bit colors Windows compatible laser or inkjet printer PC compatible operating system only; Windows 95 minimum, also compatible with Windows 98, Windows 2000, Windows NT4.0 Workstation, Windows Millennium Edition, and Windows XP
Internet Connection:
T1/ISDN connection (recommended) Broadband connection (recommended) 56K dial-up (minimum connection)Internet Browser:
Internet Explorer Version 6.0 (or higher)The following information pertains to:
| Introduction to PC Applications |
This course takes place in an online classroom and may include homework activities and assignments.
Transfer Limitations:
This course cannot be transferred from student to student. There are no extensions or final exam grace periods for this course. The course will expire within 4 months of enrollment. During this period students must complete all tutorials and assignments.
System Requirements:
To take this course, you must meet the following system requirements. If you are missing any of these, DO NOT ENROLL IN THIS COURSE! You will not be able to participate in this course, unless you have the following:
Software: Microsoft Office
XP Professional (preferred) or Microsoft Office 2003 Professional, which
includes these applications:
Word
Excel
Access
Powerpoint
One of the following Operating
Systems (PC compatible) to run Microsoft Office XP Professional or Microsoft
Office 2003:
Microsoft
Windows XP Professional or Home Edition (Recommended)
Microsoft
Windows 2000 Professional (Recommended) Memory RAM requirements
(depending on the operating system used):
Microsoft Windows XP Professional, Windows XP Home Edition, or Windows 2000
256-512 MB of RAM recommended, 128 MB of RAM minimum
Internet Connection:
T1/ISDN
connection (recommended) Broadband
connection (recommended) 56K
dial-up (minimum connection) Internet Browser:
Internet
Explorer Version 6.0 (or higher) Computer/Processor:
Pentium
III (recommended) or Pentium II 400 MHz (or faster) Display:
Super
VGA graphics 1024 x 768/16 bit color (recommended) 800
x 600/16 bit color (minimum) Hard Disk:
1
GB recommended/750 MB minimum available hard disk space Shockwave Player 8.0 (or
higher)
If you do not have access to a computer
with these requirements, you may purchase software for a discounted student
price. This course focuses on Microsoft's Office XP Professional software;
however, Microsoft has replaced Office XP with its newest version, Office
2003. You can complete this course using the new Office 2003 Professional
Edition software, but please be aware that Microsoft Office 2003
may differ slightly different from some content in your textbook.
For more information on how to obtain Microsoft Office 2003 at a discounted
price, please call Customer Care at (303) 797-9393.
The following information pertains to:
| Stress Management | |
| Business Communication Skills |
These courses take place in an online classroom and may include homework activities and assignments.
Transfer Limitations:
These courses cannot be transferred from student to student. There are no extensions or final exam grace periods for these courses. These courses will expire within 4 months of enrollment. During this period students must complete all tutorials and assignments.
System Requirements:
The system requirements for these Web Classroom courses are as follows:
233 Mhz Pentium II or compatible processor 32MB of RAM (64MB recommended, required for Windows 2000 and XP) 4X speed CD-ROM SoundBlaster compatible sound card 800 x 600 graphics with 16 -bit colors Windows compatible laser or inkjet printer PC compatible operating system only; Windows 95 minimum, also compatible with Windows 98, Windows 2000, Windows NT4.0 Workstation, Windows Millennium Edition, and Windows XP
Internet Connection:
T1/ISDN connection (recommended) Broadband connection (recommended) 56K dial-up (minimum connection)Internet Browser:
Internet Explorer Version 6.0 (or higher)