This online course introduces digital voice service as it is being launched by most broadband cable companies. Any cable system employee, from a customer service representative, to a sales consultant, to a department head, can benefit by learning what digital voice service is all about.
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Composed of ten chapters covering the latest in VoIP technology and practices, the IP Voice e-learning course uses full-motion video and animation to closely mirror a hands-on learning environment.
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With this online course, students will learn the basics of digital video and high-speed Internet access services. They will learn what's involved in certifying the reliability of the drop and how to perform the extensive step-by-step installation procedures. The course presents typical features and functions of digital set-top terminals and cable modems. Visit this demo to see how this online course will work for you.
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This online course is focused between the customer tap and the terminal equipment found in the home. It teaches the basics of digital RF signals and test equipment used in evaluating digitally modulated signals, and it describes advanced services problems, instructing the student how to isolate and resolve trouble. This demo shows a sample lesson of this online course.
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The online course, Computers and Broadband Modems, introduces the fundamentals of personal computer (PC) hardware and software in connection with broadband modems, allowing students to gain a thorough understanding of how the PC and modem interface with the broadband network. This demo shows a sample of the material and lessons of this course.
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If you need to learn high-speed data services, equipment, operations, and troubleshooting, High-Speed Data Customer Service is the solution. This online course introduces extensive information regarding the cable modems and personal computer hardware and software used in high-speed data services. The course also provides an understanding of data networking, the Internet and how cable modems interface with it. Visit this demo to see how this online course will work for you.
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Looking for training that covers Microsoft Office? Introduction to PC Applications teaches the basics of computer use, Word, Excel, Access, and PowerPoint. The course includes both online and textbook instruction. Visit this PowerPoint presentation to see the course features and tools, and how students monitor their progress and interact in the course.
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Take the guesswork, time, and expense out of customer calls with LogiCALL Decision Tools. These real-time customer contact tools use decision tree methodology and database intelligence to guide customer service agents through decision-making processes. The tools are accessed through an agent's desktop and prompt him/her to follow a series of mouse click-through questions and answers with customers. LogiCALL Decision Tools can operate in an ASP model, or they can be licensed and hosted by the client company.
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