LogiCALL Decision Tools:
Winner of the 2006 Superior Training Achievement Recognition (STAR) award for Innovative Technology
Maximizing Contact Center Profitability Through Intelligent Decision-Making
Maximizing Contact Center Profitability Through Intelligent Decision-Making
Take the guesswork, time, and expense out of customer calls with LogiCALL Decision Tools. These real-time customer contact tools use decision tree methodology and database intelligence to guide customer service agents through decision-making processes. The tools are accessed through an agent's desktop and prompt him/her to follow a series of mouse click-through questions and answers with customers.
- Agents immediately become effective troubleshooters.
- Time and expense of incorrect diagnoses and miscommunications is eliminated.
- Call times are reduced by keeping the call focused and to the point.
- New and experienced employees can use the tool immediately.
- LogiCALL can be customized to include the products and services you support.
A reporting component is availble to help you refine your trouble-shooting processes bases on the actual types of calls being received. The reporting function can also be used to support the coaching of individual agents, as the data can be broken down to the individual user level.
LogiCALL Decision Tools are now available for:
Troubleshooting Data, Digital Phone and Video - Decision trees based on predefined questions improve troubleshooting services levels and reduce truck rolls.
